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Lousy service? Canadians spread the word, says retailer
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A chain of big-box home improvement stores says the typical Canadian retail customer behaves quite differently from an American when faced with disappointing service. |
An American is likely to “scream at you, but then come back the next day,” Verschuren said. |
“A Canadian customer doesn’t scream — they just quietly walk out of your store and never come back, but tell 50 people,” she said in an interview with the Canadian Press. |
The Canadian home improvement industry is growing on Monday as U.S. giant Lowe’s opens its first Canadian stores, in the Ontario cities of Brampton, Brantford and Hamilton. |
A television commercial airing in local markets shows a cashier practising the company’s policy, which says that every time a lineup is longer than three customers, another cashier will open up a new till. |
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