Deys.ca | Bill Deys

Home of the DeysCast, The Country Music Cast and My Blog

Everyone Hates…

VOICEMAIL

There I said it! No one likes voicemail. I had this conversation with some people this morning, about a half hour after which I called one of those people and guess what? I got their voicemail!

Does ANYONE answer their phone anymore? Do people just let every call go to voicemail under the assumption that they’ll get back to them?

I get this a lot at work. “I called you last week and left a voicemail.” To which I reply “No you didn’t.” Then they protest, “Yes I did. It was on Friday.” After that my standard answer is “Sorry, It’s impossible we don’t have voicemail r even an answering machine!”

I know your probably baffled by this. Our theory is if we’re here we’ll answer, we have three phone lines that all roll over so if they are all busy you’ll get a busy signal and call back in 5 min. If there is no answer we’re not here so call back in the morning. The key is actually answering the phone and helping your customers!

Popularity: 8% [?]

If you enjoyed this post, make sure you subscribe to my RSS feed!
By Bill on May 20, 2009 - Filed under: New Ideas,business
  • jvyoung
    Yes, I love when people actually answer their phones, but if it goes to voice mail it's not a big deal. People will get back to you... they didn't answer their phone for a reason, they could have been busy with clients, in a meeting, in the bathroom, driving, at the movies, eating with the family... whatever the case may be, nobody just says "i'll let my voicemail get it" just for the pure fun of having a fancy machine do it for them.

    Not everyone is as 'connected' as us. Both you and I have facebook, twitter, myspace, blogs, txt msging, multiple email accounts all sent to our blackberries/iphones... either that or we have mail.app running, or the gmail notifier running. My mom only checks her email once a day... my brother once every two days. We just need to practice patience with these 'normal' people haha.
  • Now if there was a way to reliably convert voicemail into text and e-mail it to me, I think it would solve almost all problems.

    I hate having to wait to listen to a message only to replay it again to pick up the important details that I didn't get the first time through.
  • I'd still not get voicemail at work. I think it's a bad thing in
    general. But I would like to get that on my cell phone. I know there
    are some services out there but it's not easy enough. If there is one
    thing I hate more then getting sent to voicemail it's having to
    receive it!
blog comments powered by Disqus