I’ve been thinking about how business is done from the opposite perspective then most. I always read about how as a business you have to treat the customer right and whatnot. What about treating your suppliers right?.First off “the customer is always right” is bullshit. My customers don’t run my company I do! There is give and take and we should all be rowing in the same direction but it’s not all going to go the customers way. I am allowed to turn away an order and maybe that will affect your future purchases but that’s my decision. I can’t count the number of times I’ve been handed an order that is our policy to turn away and been told by my customer that I have to take it. No I don’t, if I’m in a good mood and I like you I can choose to accept the order and help you out but believe me what you take that attitude I’m likely not going to help no matter what..This leads to my larger point about being a good customer. Everyone always wants a good (fair) price and great service, I like to think of it as value for your money not just cheap, but what I propose is that you help your supplier by being a good customer and that will enable them to be more efficient and pass on some of the savings that that causes to you..If one of my customers sends me a complete order, all the information I need is there and correct, I can process it effficiently and, one have a better turn around time, two do that for a lower price, and three all of us are just generally more happy doing our jobs! I can’t count the times I get incomplete orders and nothing but flack when I call back to get the information, it only frustrates us both and that’s not productive..All factors effect how well everyone can preform and reach a common goal! A happier end user, which is good for all of us! Just think about that next time you issue a PO!