Scared Customers

So I attended PodCamp Michigan on the weekend, had a great time despite the abundance of what seamed to me to be sales pitches disguised as presentations. Don’t get me wrong I know everyone likes to toot their own horn but sometimes you just have to get to the point. Aside from that I met a bunch of VERY cool folks that I look forward to getting to know better via Twitter, FB, etc. Hope a few will also make it to a MeetUp here in London as well as PodCamp Toronto, there was some interest!But as usually PodCamp isn’t the topic of the post. My topic is leaning to the business side of things, and it comes from something I noticed while I was across the border.Basically we Canadians were scared to use our mobile phone, mostly their data feature, while we were on the US networks. I have to ask is that the best way for your customers to behave? Should you set up a system under which your customers are afraid to use your product or service for fear of the charges that may result? I don’t think so! You want your customers to be happy, the more they use you, even the odd time when maybe it’s costing you to provide the service,  the more you’ll make in the end!